Shipping policy

1. Shipping Areas

We currently ship to all states within the United States. International shipping is not available at this time.

2. Processing Time

Processing Time: 1-2 Business Days

Orders placed before 12:00 PM EST are processed the same business day.
Orders placed after 12:00 PM EST will be processed on the next business day.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.

3. Delivery Time

Standard delivery typically takes 3–5 business days, depending on your location within the U.S.

4. Shipping Carriers

All orders are shipped via USPS or UPS, depending on service availability and delivery region.

5. Shipping Fees

Orders over $39 qualify for free standard shipping.
Orders below $39 will incur a flat-rate shipping fee shown at checkout.

6. Tracking & Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24 hours for tracking information to update.

7. Delivery Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us within 7 days so we can assist with an investigation.

8. Incorrect or Damaged Items

If you receive a damaged product or the wrong item, please email us immediately with your order number and photos.
We will arrange a replacement as soon as possible.

9. Address Errors

Customers are responsible for providing an accurate shipping address.
We are not able to refund or replace orders shipped to an incorrect address provided at checkout.

10. Customer Support

For any shipping-related questions, please contact our support team at:
info@nulseeglow.com